New York, NY (PRWeb) January 3, 2006 -- iYogi, a leading provider of computer support for the home and small office (SOHO) today launched 'iYogi Help-Desk' for small and medium enterprises with up to 250 computers.
iYogi Help-Desk is the most cost effective, outsourced help-desk support, available at a flat monthly fee of $6.99 per-computer, per-month.
A fixed monthly fee provides users with unlimited access to the highest quality Microsoft Certified (MCDST) 'live' computer support on the phone, email or via remote access.
Since its launch, iYogi has achieved the highest published industry benchmark of 93% customer satisfaction and has an overall resolution rate of 84%. The average time to get connected to the technical team is less than 60 seconds.
Designed as the most flexible service plan for small and medium enterprises, iYogi Help-Desk is available 24/7 and manufacturer independent. iYogi's comprehensive support coverage includes: Windows Operating Systems; Software Applications; Anti-virus/spyware; Hardware; Networking Devices and Peripherals.
Centralized reports offer a single view across the company for service requests, resolutions and escalations.
"We are excited to bring the best support experience for small and medium businesses, by providing their users an open and flexible support service that is personalized. With a high resolution rate, our customers can reduce the pressure on their internal IT department by over 80%." said Vishal Dhar, President - iYogi commenting on the launch of iYogi Help Desk.
For a free trial call us, anytime on1800 237 3901.
For further information, please visit and/or contact:
Vishal Dhar
President - iYogi
Tel: 212 203 2681
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